We reserve the right to change and modify terms and conditions at any time without any prior notice.
All our free downloadable products are available for direct download after login. All paid downloadable products can be downloaded upon purchase. Paid products will be accessible for download after payment is received and verified. To process our payments we use PayPal, Stripe, MasterCard, Visa, American Express and all major credit cards. You must agree with their terms and conditions before paying for any of our products.
Your purchase information will be emailed to the email address. There are some cases that your payment is not successfully done and then we have to review and process download information manually. So, delays can be as long as 1 hour and up to 24 hours depending on the situation and extent of investigation required after a fraud alert has been activated.
You are allowed to modify any of our products according to your requirements.
Modifications made directly inside the plugin will void the support license. Greenshift team will not be bound to offer support for customized installations.
We reserve the right of blocking your user account immediately if we believe that you are trying to abuse the license term or our business in any way.
If you create an account on our service, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify our team of any unauthorized uses of your account or any other breaches of security.
Product Licensing and Usage
Our Support Policy describes what support you can expect from us and how we provide support. After you have downloaded a Greenshift product, you are eligible to ask support for issues you might face with our product(s). Once a clear and understandable support query is placed, we try to provide a solution via email.
Here we are sharing the detailed policies we maintain for support.
Currently, we are providing support in the English language only. We expect our valued customers to place a support request in clear and decent English language so that we don’t have to guess what you are expecting from us. Please be as clear as possible.
Our customers with valid paid product subscriptions will always have priority over our free product users.
If you have purchased a product from us and have a valid subscription, you are eligible to get priority support from us. We will continue supporting you as long as you have a valid subscription.
We provide support via admin panel. You will find it on your site in Greenshift – support page. Once you send us request, further discussion is provided via emails (email which you have as registered on your site for admin role)
What Our Support Covers
- Any WordPress compatibility error arising from a fresh product install
- Help with the functionality of our products, which is not specified in our documentation
- Issues relating to broken product functionality
What is NOT Covered by Themeum Support
- Issues caused by outdated versions of PHP, MySQL, WordPress
- Products purchased from anyone other than this page or from your admin panel
- Compatibility problems with 3rd party products (but we can try our best to help you)
- If you are unable to provide us with the subject website URL and access to its WordPress backend (for any admin related issues)
- We do not support any version of IE (Internet Explorer)
We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, any product (or any part thereof) with or without notice.
We have a customer friendly 14-day refund policy. But you can not ask for a refund claiming a feature that your purchased theme or plugin does not include.
All of our plugins have free version available at WordPress.org. Please try them before you decide to buy. You can also discuss with the support team for features you need for your platform.
Greenshift products are provided “as is” without warranty of any kind, either expressed or implied. Each of the products are guaranteed to function correctly upon proper installation, activation and option configuration of the product in the latest stable WordPress version which theme/plugin was dedicated to.
In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
We are not licensed to provide stock images and certain true-type fonts (TTF) that might be used on any or all of the provided products. These require you own or purchase from their respective owners. The images/videos we show in the demo versions of our products are totally for demonstration purpose, you are not allowed to use them in production sites.
Our company reserves the right to change or modify current Terms and Conditions with no prior notice.
The term “Lifetime” refers to the lifetime of the Product. It does not mean the buyer’s lifetime or any other assumption of the term. The product lifetime is not defined at the time of purchase. Greenshift team reserves the right to announce the end of Lifetime of a product any time within 30 and 90 days prior notice to the Customer.
Greenshift team reserves the right to change or modify the above contents any time without any prior notice.